When marketing meets customer service: Say what you mean; mean what you say
Nothing can do more to ruin great marketing than lousy customer service. Here's one example why.
In Pursuit of Elegance by Matthew E. May (Book Review of the Week-ish)
This week we look at Matthew E. May's In Pursuit of Elegance and recommend you do the same.
From the archives: Tim Peter thinks' 6 (OK, more like 11) most popular posts this year
With over 500 posts on Tim Peter thinks, finding the best content can take some doing. This may help you get started.
4 steps to improve your online customer experience (Small Business E-Commerce Link Digest – June 26, 2009)
Improving customer experience isn't as hard as you might think. Here are a few ways to help.
Guest post: Don’t leave data on the table
Is your back-end database telling you everything it could? Guest blogger Jake Stein shows how to get the goods from your back-end database.