You Get to Make it Better (Thinks Out Loud Episode 341)
We've been talking about the state of the digital landscape for the last handful of weeks, exploring where the e-commerce and digital marketplace is — and where we're headed —…
What Shopify’s Latest Earnings Say About the State of Digital (Thinks Out Loud Episode 340)
Shopify just reported its earnings for the fourth quarter of and full-year 2021. And, much like the AGFAM—Apple, Google, Facebook, Amazon, and Microsoft’s—earnings, Shopify’s numbers tell a fascinating story about…
How Lively Demonstrates Customer Experience is Queen (Thinks Out Loud Episode Episode 339)
You've heard me say "Customer Experience is Queen" many times here on Thinks Out Loud. But what does it look like when a brand really takes that principle to heart?…
What We Learned About Digital from Frightful Five’s Q4 2021 Earnings (Thinks Out Loud Episode 338)
The Frightful Five, the AGFAM — Apple, Google, Facebook, Amazon and Microsoft — have all reported their quarterly or annual earnings for the past quarter. And given their dominance as…
Why Would Anyone Want to Work For You? (Thinks Out Loud Episode 337)
Finding the right talent is a struggle right now. There are too many opportunities for too few workers, which is making hiring harder than ever. So, what can you do…