Join me and other advanced practitioners in customer experience at The Conference Board’s 13th Annual Customer Experience Conference, taking place at the Marriott Downtown in New York, NY on May 4-5. I’ll be chairing the event and providing opening and closing remarks each day, as well hosting some sessions throughout. The conference will focus on topics including:

• CX and Organizational Effectiveness
• Employee Engagement
• Customer Feedback and Data for Results
• Customer Journey Power
• Digital and Social Success
• Generational and Cultural Nuance

It would be great to see you there!

(If you or one of your colleagues are interested in attending, I can share with you the “friends of speakers” discount of $500. Just mention code FS1 when registering here: http://bit.ly/2eM5zkh).