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Hands holding a large amount of cash to illustrate the real cost of not owning your customer
The Real Cost When You Don’t Own Your Customer — Part 1 of 3 (Episode 498)
Artificial Intelligence (AI), Distribution, E-commerce, Marketing, Podcast, Strategy

The Real Cost When You Don’t Own Your Customer — Part 1 of 3 (Episode 498)

The platforms sending you customers today are systematically making themselves indispensable... and charging you more for that privilege every quarter. Organic channels are down 20–30% for many companies, across a…

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Screenshot of Google I/O logo to illustrate the idea of "Google's Everything App" that they announced at the conference.
Google’s Everything App: What I/O 2026 Means for Your Traffic, Your Brand, and Your Business (Episode 497)
Artificial Intelligence (AI), Customer Experience, E-commerce, Podcast, Search, Strategy

Google’s Everything App: What I/O 2026 Means for Your Traffic, Your Brand, and Your Business (Episode 497)

For years, tech titans have chased the holy grail of "the everything app." It turns out we already had one: Google Search. But a massive shift is underway. Google is…

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Photo of surprised, funny-looking tuxedo cat to ironically illustrate that Big Tech's Q1 earnings should not have been a surprise to anyone. Well, I think it's funny anyway.
Big Tech’s Q1 Wasn’t a Surprise — Here’s Why (Digital Reset FOUNDATIONS — Episode 496)
Artificial Intelligence (AI), Digital Reset, E-commerce, Marketing, Podcast, Search, Strategy

Big Tech’s Q1 Wasn’t a Surprise — Here’s Why (Digital Reset FOUNDATIONS — Episode 496)

Last week, Big Tech reported its Q1 2026 earnings. Google achieved an all-time high for search queries and grew their revenue 22%. Amazon announced “Sponsored Prompts,” paid placements built directly…

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Screenshot of Google search results for the query "Is Google a monopoly?" Google's AI Overview says "Yes, a federal judge ruled in late 2024 that Google illegally maintains a monopoly in the internet search market."
Google’s Antitrust Case: A Win for Big Tech? (Episode 468)
Podcast, Artificial Intelligence (AI), Content, E-commerce, Marketing, Strategy

Google’s Antitrust Case: A Win for Big Tech? (Episode 468)

While Judge Amit Mehta has imposed penalties on Google for its anticompetitive behavior, I’m convinced that the big winner in the antitrust trial is... Google. And, to a lesser extent,…

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Photo of person using agentic AI to complete a task.
The Rise of Agentic AI Among Your Customers (Episode 466)
Artificial Intelligence (AI), Digital Transformation, E-commerce, Marketing, Podcast, Strategy, Technology

The Rise of Agentic AI Among Your Customers (Episode 466)

Agentic AI is almost certainly going to be huge... and probably soon. Early versions of agentic AI already exist today. Some of them even work pretty well. And the early…

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