I’ve never seen a single person with a tattoo for Marriott Bonvoy, the hotel brand’s “loyalty” program. Or, for that matter, for Hilton Honors (its loyalty program) or Wyndham Rewards…
Unlike a lot of folks, I’m not convinced that AI agents are the end of brands. Sure, there’s a risk. But I still believe most customers will choose brands that…
Looking to drive results for your business? Click here to learn more. How to Differentiate Your Brand (Thinks Out Loud Episode 222) - Headlines and Show Notes How to Compete…
Want to drive more direct bookings to your hotel? Click here to learn moreAs my good friend Robert Cole rightly points out, too many hotel brands haven't done enough to…
Isaac Mizrahi CEO Robert D'Loren talks about how brands use e-commerce to move direct to consumer.
