Customer Experience: Are We All United? (Thinks Out Loud Episode 191)

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Are We All United? (Thinks Out Loud Episode 191) – Headlines and Show Notes

• Why flying in America keeps getting more miserable, explained – Vox
• The United Airlines debacle isn’t about customer service. It’s about the morality of capitalism. | America Magazine
• How Technology Has Failed to Improve Your Airline Experience – The New York Times
• Uber Executive Suggests Digging Up Dirt On Journalists – BuzzFeed News
• Portland to investigate Uber’s ‘Greyball’ scheme to thwart regulators | OregonLive.com
• Uber CEO Kalanick Bears Blame for Sexual Harassment Culture | Fortune.com
• Uber reportedly tracked Lyft drivers using a secret software program named ‘Hell’ | TechCrunch
• Sales scandal weighs on Wells Fargo’s first-quarter results | Charlotte Observer
• The Race You Can’t Win
• Milgram experiment – Wikipedia
• Don’t Get Hung Up On Smartphones: Put Your Customer First
• It’s Not “Mobile First.” It’s “Customer First.”
• Content is King, Customer Experience is Queen (Thinks Out Loud Episode 188)
• All Marketing is Social Presentation
• Thinks Out Loud Episode 2: Social is People – September 20, 2012
• Content Marketing is a Powerful Hammer But Not Everything’s a Nail (Thinks Out Loud Episode 176) Archives
• How Lively Demonstrates Customer Experience is Queen (Thinks Out Loud Episode Episode 339)

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Contact information for the podcast: podcast@timpeter.com

Past Insights from Tim Peter Thinks

You might also want to check out these slides I had the pleasure of presenting recently about how to lead mobile-focused digital transformation within large organizations (a topic we’ve been talking about a fair bit lately). Here are the slides for your reference:

Technical Details for Thinks Out Loud

Recorded using a Heil PR-40 Dynamic Studio Recording Microphone through a Cloud Microphones CL-1 Cloudlifter Mic Activator and a Mackie Onyx Blackjack USB recording interface into Logic Express 9 for the Mac.

Running time: 13m 24s

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